FAQs

Orders

How do I know my order was received?

You will receive a confirmation order via email from BowinklesBoutique.com once your order is received.

Do you accept phone orders?

Yes. If you see something online and would like to order over the phone, please call 567-455-5939.

Can I edit or cancel my order?

Please visit the shopping cart to edit your order at any point before purchase. Once the order is placed, you may cancel it within 24 hours via phone at 567-455-5939.

Can I edit or add to my order once it has been placed?

Yes. You can call us within 24 hours of placing your order to make an edit. You may also start a new transaction online to add to your order.

Payment

What types of payment do you accept?

We accept all major credit cards (American Express, Visa, Discover, Mastercard) as well as PayPal.

Shipping & Delivery

How long does delivery take?

Please expect anywhere from 7-10 days for delivery. Visit our Shipping & Returns page for more details.

How will I know when my order was shipped?

You will receive a tracking number and confirmation of shipment via email once shipping is complete. You can also view your shipment status by logging into your Account.

How much does shipping cost?

Shipping costs vary depending on location and size of item(s) in your order. We offer free shipping for orders over $150. Please visit our Shipping & Returns page for more details.

Can I track my order?

Yes. You will receive a tracking number and confirmation of shipment email once shipping is complete. You can also utilize our Track your Order form using your Order Number and the Email Address used to place the order.

Do you ship internationally?

We do not ship internationally at this time.

I received the wrong item, what should I do?

Please call our Customer Care team at 567-455-5939, and we will take care of you immediately.

Do you offer gift wrapping?

Yes. We offer gift wrapping for orders placed online for an additional $5. This can be added to your order in Checkout.

Returns

What is your return policy?

We want you to be very happy with your purchase. If you need to make a return, please email us at info@bowinklesboutique.com for a return authorization number. We will honor a full refund if the merchandise is received back within 14 business days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags. Sale items are not eligible for return.

Can I get a refund on sale items?

Sale items are not eligible for return.

I have not received my refund, what should I do?

Please allow 7-10 days for a full refund. If after this timeframe you still are not refunded, please call 567-455-5939.

Customer Account

Do I need to set up an account to place an order?

No. You may use guest checkout and do not have to set up an account to place an order.

How do I update my account?

Log into your Account, visit your profile and select “edit” to make any changes to your account information.

I forgot my password, what should I do?

On the Account page you have the option to select “Forgot Password” which will send an email to your registered account email address to reset your password.

Contact Us

How can I contact Bowinkles Boutique?

Feel free to call us anytime at 567-455-5939 or email us at info@bowinklesboutique.com. You can also submit questions or concerns via our Contact pageand we’ll get back to you as soon as possible.

Where is the retail store located?

Our retail store is located at 5627 N. Main Street Sylvania, Ohio 43560.

What are the retail store hours?

Our retail store hours are Monday through Friday from 10 a.m. – 5:30 p.m. ET and Saturdays from 10 a.m. – 5 p.m. ET. Please visit our Facebook page for more information on updated retail and special event hours.

Sizing

Do you offer a size guidance?

Sizes vary depending on brand. In most cases the lines we carry run true to size. For those that do not, we will offer a size guidance.